Cancellation Policy
At Marx's Cleaning, we understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our cleaning professionals.
Key Points of Our Policy:
- 24-hour notice required for cancellations
- $50 fee for late cancellations
- Rescheduling options available
- Exceptions for emergencies considered
- Clear communication encouraged
We appreciate your understanding and cooperation with our cancellation policy. It helps us maintain a reliable service for all our clients.
Understanding Our Cancellation Policy
24-Hour Notice
We kindly request at least 24 hours' notice for any cancellations to allow us to reallocate our cleaning teams effectively.
Late Cancellation Fee
A $50 fee may be applied for cancellations made with less than 24 hours' notice to cover operational costs.
Rescheduling
We're happy to reschedule your cleaning at no additional cost if done within the 24-hour notice period.
Emergency Situations
We understand that emergencies happen. Please contact us as soon as possible in such cases, and we'll do our best to accommodate your situation.